Flow Trade AIWe are ready to help.
Got a question about Flow Trade AI or your account? Our support team responds quickly. Send us a message and we will get back to you as soon as possible.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained out loud | Support hours: Monday-Friday, 9:00-18:00 |
| Abuse report - /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |
What to expect when you reach out
Which channel to use
Email suits anything with a document attached - identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in two minutes of conversation than in four messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in the order they arrived.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to find the account. Never send a password, full card number or one-time code - no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the normal queue.
Before you write in
Most questions already have an answer on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked. - costs, withdrawals, verification and minimums.
- From signup to real-time execution. - what happens after you register, step by step.
- Pricing - what is free and where a cost can appear.